AVAYA FEDERAL SOLUTIONS, INC

TO PROCURE HARD PHONES TO REPLACE END OF LIFE PHONES IN THE FIELD OFFICES. DURING DISCUSSIONS WITH STAKEHOLDERS AHEAD OF THE TSRP CS1K AND HARD PHONE REPLACEMENT, OPERATIONS HAD VOICED THEIR CONCERNS REGARDING THE LIMITED QUANTITY OF PHYSICAL PHON

THIS TASK ORDER IS TO PROCURE HARDWARE TO REPLACE ALL LEGACY CS1K BRANCHES AT ALL TPCO SERVICE LOCATIONS. THE EXISTING CS1K BRANCH SWITCHES THAT PROVIDE AN INTERFACE BETWEEN TSRP AND THE OVERHEAD PAGING SYSTEMS ARE END OF LIFE AND NO LONGER COMPAT

THIS TASK ORDER IS TO PROCURE PROFESSIONAL SERVICES REQUIRED TO REPLACE ALL LEGACY CS1K BRANCHES AT EACH OF TPCO SERVICE LOCATIONS. THE EXISTING CS1K BRANCH SWITCHES THAT PROVIDE AN INTERFACE BETWEEN TSRP AND THE OVERHEAD PAGING SYSTEMS ARE END OF

THIS TASK ORDER IS TO FUND THE RENEWAL OF PROFESSIONAL SERVICES TO SUPPORT CONTRACT YEAR 18 TPCO OPERATIONS AND MANAGEMENT. FUNDING IS REQUIRED TO COVER THE AVAYA PRIVATE CLOUD USER MONTHLY RECURRING OPERATIONS AND MANAGEMENT COSTS. THESE COSTS AL

8511272567!TELEPHONE

TO PROVIDE SUPPORT FOR BULK MOVES, ADDS, AND CHANGES (MACS) AND RELOCATION ORDERS (RO) FOR VOIP UNITS AND SYSTEMS. THIS ALSO INCLUDES SUPPORT FOR CUSTOM NON-BULK MACS AND RELOCATION ORDERS. THE AGENCY REQUIRES NON-CUSTOM AND CUSTOM MAC AND RELOCAT

THE PURPOSE OF THIS MODIFICATION IS TO ADD SUPPLEMENTAL FUNDS TO THE BULK MAC LINE ITEM 0001. THE SUPPLEMENTAL FUNDS WILL ENSURE THAT TSRP OFFICES RECEIVE THE MAC AND RO SUPPORT REQUIRED FOR THEIR MISSIONS THROUGHOUT THE 2ND HALF OF THE CY.

THIS TASK ORDER IS TO PROCURE MANAGED SERVICES TO SUPPORT THE REMAINING LEGACY TSRP HARDWARE AND SOFTWARE UNTIL CONTACT CENTER SERVICES ARE TRANSITIONED TO THE TPCO; FOLLOWING STAKEHOLDER AGREEMENT TO PROCEED. WITHOUT MANAGED SERVICES, FIELD OFFIC

THE PURPOSE OF THIS TASK ORDER TO IS PROCURE PROFESSIONAL SUPPORT SERVICES IN ORDER TO UPDATE TSRP SERVERS TO A MODERN OPERATING SYSTEM. DUE TO APPLICATION LIMITATIONS, TSRP HAS REQUIRED THE CONTINUED RELIANCE ON LEGACY OPERATING SYSTEMS NO LONGER

THE PURPOSE OF THIS TASK ORDER IS TO RENEW PROFESSIONAL SERVICES TO SUPPORT CY17 TSRP OPERATIONS AND MANAGEMENT OF THE TSRP PRIVATE CLOUD PHASE 2 & 3 (HW/SW MAINTENANCE AND MANAGED SERVICES). FUNDING IS NECESSARY TO SUPPORT MANAGED SERVICES F

TO PROVIDE SUPPORT FOR BULK MOVES, ADDS, AND CHANGES (MACS) AND RELOCATION ORDERS (RO) FOR VOIP UNITS AND SYSTEMS. THIS ALSO INCLUDES SUPPORT FOR CUSTOM NON-BULK MACS AND RELOCATION ORDERS. THE AGENCY REQUIRES NON-CUSTOM AND CUSTOM MAC AND RELOCAT

THIS TASK ORDER IS TO PROCURE HARDWARE, SOFTWARE, AND PROFESSIONAL SERVICES REQUIRED TO UPGRADE THE TSRP ORACLE SIP INFRASTRUCTURE TO SUPPORT THE DELIVERY OF FAXES TO THE AGENCY'S FOIP SOLUTION VIA SIP (METTEL).

8509702446!

THE PURPOSE OF THIS MODIFICATION IS TO OBLIGATE ADDITIONAL FUNDS TO LINE ITEM 0001 - TSRP BULK MOVES, ADDS, AND CHANGES (MACS) RELOCATION ORDERS (RO).

THE PURPOSE OF THIS TASK ORDER IS TO PROCURE PROFESSIONAL SERVICES TO UPDATE THE TSMI PLATFORM AND UPDATE THE ACEYUS PLATFORM FROM A 10 SECOND DATA REFRESH TO 5 SECONDS. THE CURRENT IMPLEMENTATION OF THE ACEYUS REPORTING TOOL IS DESIGNED TO SUPPO

TO PROCURE HARDWARE, SOFTWARE, AND PROFESSIONAL SERVICES REQUIRED TO CONVERT TSRP'S IVR AND CCAAS SOLUTIONS FROM A SUBSCRIPTION-BASED TO AVAYA'S ON-PREM PRIVATE CLOUD SOLUTION AND REDEPLOY RECENT INVESTMENTS TO MODERNIZE TSRP LAB ENVIRONMEN

THE PURPOSE OF THIS MODIFICATION IS TO OBLIGATE ADDITIONAL FUNDS TO LINE ITEM 0004 - MANAGED SERVICES.

THE PURPOSE OF THIS TASK ORDER IS TO CONTINUE MANAGED SERVICES AND MAINTENANCE SUPPORT FOR THE TSRP VERINT SOLUTION. THIS SOLUTION PROVIDES WORKFORCE OPTIMIZATION (WFO) TOOLS THAT ARE USED BY SUPERVISORS TO MANAGE NATIONAL 800 NUMBER (N8NN) AGENTS.

THE PURPOSE OF THIS TASK ORDER IS TO CONTINUE MANAGED SERVICES FOR THE TSRP VERIENT SOLUTION. THIS SOLUTION PROVIDES WORKFORCE OPTIMIZATION (WFO) TOOLS THAT ARE USED BY SUPERVISORS TO MANAGE NATIONAL 800 NUMBER (N8NN) AGENTS.

SERVER

TASK ORDER AGAINST CONTRACT SS00-07-60066 FOR ANNUAL HARDWARE AND SOFTWARE MAINTENANCE, MANAGED SERVICES, ROCKY MANAGED AND MAINTENANCE SERVICES, AND BULK , AND NON-BULK MOVES, ADDS, AND CHANGES (MAC) AND RELOCATIONS.

8509702446!PANEL,PATCHING,COMM

TASK ORDER AGAINST CONTRACT SS00-07-60066 FOR ANNUAL HARDWARE AND SOFTWARE MAINTENANCE, MANAGED SERVICES, AND BULK , AND NON-BULK MOVES, ADDS, AND CHANGES (MAC) AND RELOCATIONS. MODIFICATION 2 TO PROVIDE ADDITIONAL FUNDING.

HARDWARE/SOFTWARE MAINTENANCE FOR TELEPHONE SYSTEM REPLACEMENT PROJECT (TSRP) VERINT WFO SOLUTION.

MANAGED SERVICES FOR THE TELEPHONE SYSTEMS REPLACEMENT PROJECT (TSRP) VERINT WFO SOLUTION.

TASK ORDER AGAINST CONTRACT SS00-07-60066 FOR ANNUAL HARDWARE AND SOFTWARE MAINTENANCE, MANAGED SERVICES, AND BULK , AND NON-BULK MOVES, ADDS, AND CHANGES (MAC) AND RELOCATIONS. MODIFICATION 1 TO FULLY FUND.

TASK ORDER FOR CONDUCTING A SEVEN POINT POINT REMEDIATION PLAN FOR TECH REFRESHMENT AT TSRP.